If you purchase Seel Return Assurance for eligible items in your order, please use the Seel Return Portal to return your eligible items.  You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is final sale, and subject to the conditions below. 

We stay firmly behind the quality of our products. If it turns out that the item that you have received has some defects or was damaged during transportation, please contact us within 5 business days for exchange or replacement.

Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return

Due to the nature of our products, ELBISNY.COM does not accept returns/exchanges, unless you purchase Seel Return Assurance

You can purchase Seel Return Assurance at checkout if you want the option to return and 

receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is final sale. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process here.  You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items. 

Exchanges for different sizes are not accepted either.

ELBISNY.COM will not accept packages that are shipped back without preapproval from us.

Order Cancellation before shipping:

If you wish to cancel your order after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund for ready to ship dresses ( not applicable on Pre-order dresses).