We stay firmly behind the quality of our products. If it turns out that the item that you have received has some defects or was damaged during transportation, please contact us within 5 business days for exchange or replacement.
Please note shipping, taxes, or duties are the responsibility of the customer and are non-creditable upon return
Due to the nature of our products, ELBISNY.COM does not accept returns/exchanges.
Exchanges for different sizes are not accepted either.
ELBISNY.COM will not accept packages that are shipped back without preapproval from us.
Order Cancellation before shipping:
If you wish to cancel your order after placing your order online you will be charged a 15% cancellation fee and issued a monetary refund.